Refund policy

Return & Refund Policy – ENERZ Inverter Batteries

Thank you for shopping with ENERZ. We are committed to delivering high-quality inverter batteries to our customers. Please read our Return & Refund Policy carefully before placing an order.

Eligibility for Return or Refund

We accept returns or refunds only under the following conditions:

The product was received in a defective or damaged condition.
The issue is reported within 5 days of delivery.
The customer provides all information requested by our support team.

Please note: Returns or refunds are not applicable for reasons such as incorrect order placement, change of mind, or improper usage.

How to Report an Issue

To request a return or refund, please follow these steps:

Inform us within 5 days of receiving the product.
Contact us through:
- WhatsApp: 9041767378
- Email: care.enerz@outlook.com
Provide the following details:
- Order ID
- Full Name and Contact Number
- Clear images and/or video of the damaged or defective product
- Unboxing video (if available)
- Any additional details requested by our support team

Inspection & Approval

After receiving your request, our team will review the submitted evidence.
ENERZ reserves the right to approve or deny the return or refund based on internal inspection and policy.
If the request is approved, we will initiate a replacement or refund accordingly.

Important Notes

The product must be unused and returned in original packaging.
Physical damage not reported within 5 days of delivery will not be covered under this policy.
Returns will not be accepted for installed, tampered, or misused products.